At Mainlab.AI ("we", "us", or "our"), we are committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, store, and protect information when you visit mainlab.ai, use our services, or interact with us.

Last updated: June 23, 2026

1. Data Controller

The data controller responsible for your personal information is Mainlab.AI, located at Calle 139 73-20, Bogotá, Colombia. For any privacy-related inquiries, please contact us at support@mainlab.ai or call +57 3174231626.

2. Information We Collect

We may collect the following categories of personal data:

• Contact information: name, email address, phone number, company name, and job title when you fill out forms, request a consultation, or contact us.
• Usage data: IP address, browser type, device information, pages visited, time spent on the site, and referring URLs collected through cookies and analytics tools.
• Communication data: messages, inquiries, and correspondence you send us through contact forms, email, or our chat widget.
• Professional data: information related to your organization, industry, and business needs when you engage our AI consulting services.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and provide requested information about our services.
• To deliver AI consulting, strategy, prototyping, and training services.
• To improve our website, user experience, and service offerings.
• To send relevant communications about our services, events, or updates (with your consent where required).
• To comply with legal obligations and protect our legitimate business interests.
• To analyze website traffic and usage patterns through analytics tools.

4. Legal Basis for Processing

We process your personal data based on: (a) your consent when you voluntarily provide information or subscribe to communications; (b) the performance of a contract or pre-contractual steps when you request our services; (c) our legitimate interests in operating and improving our business, provided these do not override your rights; and (d) compliance with applicable legal obligations under Colombian data protection law (Law 1581 of 2012) and other relevant regulations.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance functionality, analyze traffic, and personalize your experience. You can manage cookie preferences through your browser settings. For more details, please refer to our Cookie Policy. Essential cookies required for the website to function properly cannot be disabled.

6. Sharing Your Information

We do not sell your personal data. We may share information with:

• Service providers: trusted third parties who assist us with hosting, analytics, email delivery, and customer support, bound by confidentiality agreements.
• AI and technology partners: when necessary to deliver specific services you have requested, always under appropriate data protection safeguards.
• Legal authorities: when required by law, court order, or to protect our rights and safety.

7. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we securely delete or anonymize it.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. While we strive to protect your information, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

9. Your Rights

Depending on applicable law, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data.
• Object to or restrict certain processing activities.
• Withdraw consent at any time where processing is based on consent.
• Request data portability in a structured, commonly used format.
• File a complaint with the relevant data protection authority.

To exercise any of these rights, please contact us at support@mainlab.ai. We will respond within the timeframe required by applicable law.

10. International Data Transfers

Your information may be processed in countries other than your country of residence, including countries that may have different data protection laws. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

11. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing any personal information.

12. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the revised policy on this page with an updated "Last updated" date. We encourage you to review this page periodically.

14. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Mainlab.AI
Calle 139 73-20
Bogotá, Colombia
Email: support@mainlab.ai
Phone: +57 3174231626